We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from roammerchandise.com. Please read through the policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of goods are exempt from being returned, including items that are personalized or made to order. If you have any questions about whether your item is eligible for return, please contact us.

Return Request Process

To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please note that returns requested after 30 days may not be accepted.

Return Shipping Costs

Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during the return shipping process.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. Please follow the return request process outlined above to initiate your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item and packaging to assess the issue. If the item is deemed damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs in such cases.

Contact Information

If you have any questions about this Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Please allow up to 48 hours for a response during business days.